Select Page

A+Me Privacy Policy

Effective Date: 20 April 2026

A+Me ("we," "us," or "our") is committed to protecting the privacy and personal information of our users, including students, parents, and guardians. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website, mobile applications, and educational services (collectively, the "Services"), you consent to the processing of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly to us when you register for an account, purchase a course, or communicate with us.

1.1. Personal Information of Adults (Parents/Guardians)

  • Name and surname
  • Email address
  • Phone number
  • Billing and payment information (processed via secure third-party payment gateways)
  • Physical address

1.2. Personal Information of Children (Students)

As an educational platform, we process personal information relating to children (minors under the age of 18). In accordance with POPIA, we only collect this information with the explicit consent of a parent or legal guardian.

  • Student name and surname
  • Grade level and school
  • Academic performance data (e.g., quiz results, course progress)
  • Communications between the student and A+Me tutors

1.3. Automatically Collected Information

  • IP address
  • Browser type and device information
  • Usage data (e.g., pages visited, time spent on the platform)
  • Cookies and similar tracking technologies

2. Purpose of Processing

We process your personal information for the following lawful purposes:

  • To provide and maintain our educational Services.
  • To process payments and manage subscriptions.
  • To track student progress and provide personalized academic support.
  • To communicate with you regarding account updates, course information, and marketing (subject to your consent).
  • To comply with legal obligations under South African law.

3. Consent for Processing Children's Information

In terms of Section 35 of POPIA, the processing of personal information of children is prohibited unless a specific exception applies. A+Me relies on the prior consent of a competent person (parent or legal guardian).

By registering a child for our Services, the parent or guardian explicitly consents to A+Me processing the child's personal information for educational purposes. Parents have the right to review, update, or request the deletion of their child's information at any time.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with:

  • Service Providers: Third-party vendors who assist with payment processing, data hosting, and email delivery (e.g., PayFast, AWS). These providers are contractually obligated to protect your data.
  • Legal Requirements: If required by law, regulation, or legal process (e.g., a court order).
  • Business Transfers: In connection with a merger, sale of assets, or acquisition.

5. Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, or disclosure. This includes:

  • Encryption of sensitive data (e.g., passwords and payment info).
  • Secure access controls for staff and tutors.
  • Regular security audits and updates to our systems.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for tax or accounting purposes). When information is no longer required, it is securely destroyed or de-identified.

7. Your Rights (Data Subject Rights)

Under POPIA, you have the following rights:

  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right to Correction: You can request that we update or correct inaccurate information.
  • Right to Objection: You can object to the processing of your information for direct marketing.
  • Right to Deletion: You can request that we delete your personal information (subject to legal retention requirements).
  • Right to Complain: You have the right to lodge a complaint with the Information Regulator of South Africa.

8. Direct Marketing

We will only send you marketing communications if you have opted in to receive them. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

9. International Data Transfers

Your information may be stored on servers located outside of South Africa (e.g., cloud hosting services). We ensure that any international transfer of data complies with POPIA requirements, ensuring the recipient provides an adequate level of protection.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

11. Contact Our Information Officer

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer:

Information Officer: Konstand Spies Email: info@learn.aplusme.co.za Address: 8 Vineyard Quarter, Stellenbosch, 7600, South Africa

Information Regulator (South Africa):JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email:enquiries@inforegulator.org.za / PAIAComplaints@inforegulator.org.za